Support
How can we help?
Most answers are in the help centre: setup, daily work, safety and common problems.
Popular guides
All help topics →- First-time setupA checklist, in order, to get your first platform investigating real tickets.Read
- Reviewing a replyRead what the agent found, then send, edit or skip its reply, write your own, and what the requester gets afterwards.Read
- Common problemsWhat to do when sign-in, keys, repositories, investigations, chatbots, notifications or the log watcher don't work as expected.Read
- KeysAdd Claude, OpenAI, GitHub and GitLab keys to your key library, with exact steps to create each one, and see where each key is used.Read
- Connect your ticket systemConnect HaloPSA, ConnectWise, Autotask, Zendesk, Freshdesk, Jira Service Management, ServiceNow, Zoho Desk, Jira, Linear or YouTrack, or your own ticket system through our API and a signed webhook. Then set the ticket rules.Read
- Approving a fixWhen the agent proposes a code fix, approve it to get a pull request, then merge it with one button when your team is happy.Read
- Members and rolesInvite people, choose which platforms they see, change their role or remove them, and see exactly what each role can do.Read
- Microsoft 365Connect a client's Microsoft 365 with an app registration, so the agent can look into users, sign-ins, licences, groups, mailboxes and devices.Read
- Import tickets from HaloBring in Halo tickets opened before you connected, with their conversation, and choose which ones the agent starts on now.Read
Contact the Cerberius team
Still stuck after the help centre? Send us a message with the topic "Support". To help us sort it out quickly, include:
- your organisation and platform name;
- what you were doing, and what you expected to happen;
- the exact message you saw, or a screenshot;
- for a failed investigation, a link to the ticket and the text under Technical details.
Never send us your keys
We never need your keys, tokens or passwords to help you. If you think a key has been exposed, replace it straight away under Organisation › Keys and with the provider that issued it.
Things only we can change
Ask us to make a kind of change available to your organisation: code, database, Kubernetes, Microsoft 365, Google Workspace or DNS. Or ask us to set up a new organisation.
Waiting on early access?
Cerberius Agents is in early access, and new organisations are set up by our team. If you've sent a request, we'll reply by email. To join an organisation that already uses it, ask its owner or admin to invite you. For anything else, email [email protected].