Delete your data

1. Sign in at cerberius.com/account, or open your avatar menu in the web app and choose Your account.
2. Under Delete my account, type your email address and press the button. It happens at once and can't be undone.

If you're the only member of an organisation, it is deleted with you, with everything in it. If you're the last owner of an organisation that others still use, make someone else an owner first.

1. Email [email protected] from the email address you sign in with. Use the subject "Delete my data".
2. Tell us your name and the organisation you belong to in Cerberius Agents.
3. We may reply to confirm it's really you. We then delete your data and email you when it's done, usually within 30 days.

You don't need the app installed to ask, and there's no charge.

• your account: your name and email address;
• your membership of each organisation, and your role in it;
• any organisation where you were the only member, with everything in it;
• every phone you signed in with: its name and type, its notification address and your notification choices. Its sign-in key stops working;
• emails and messages you sent us, unless we need to keep them by law.

• Your organisation's ticket history. Replies you approved, edited or skipped, and messages you sent the agent, are part of your organisation's support records. They belong to your organisation, so we keep them while it uses Cerberius Agents, as our Privacy Policy explains. Ask your organisation if you want them removed.
• Records we must keep by law, such as business and tax records, for as long as the law requires.

In the app, open Settings and tap Sign out. The phone's sign-in key stops working straight away and it gets no more notifications. Then uninstall the app. Nothing else is stored on the phone.

Signing out doesn't delete your account. To do that, follow the steps in section 1.

An owner or admin can remove a member in the web app, under Your account › Team. That ends the person's access to the organisation straight away, but doesn't delete their account. The person can delete it themselves, as in section 1.

An owner can delete the whole organisation and all its data at the bottom of Your account › Team, by typing its name to confirm. That removes every platform with its tickets, history, transcripts, settings and chatbots, the organisation's keys, and the members who belong to no other organisation. Deleting a single platform is at the bottom of that platform's Settings page.