The Queue

The Queue is where your daily work starts. It shows what waits for a person, and what the agent is still working on. Open it from the Queue tab of any platform.

The Queue refreshes by itself every 10 seconds, so you can leave it open.

Waiting for you#

Everything that needs a person is in one table, Waiting for you. The amber number next to the title says how many rows it has.

Each row shows the ticket's subject, with our number and the ticket system's under it (for example #12 · T-4471), what it needs, and since when. Replies come first, oldest first, so you can work through them in the order they arrived. Then come tickets that need a person, then failed investigations.

Click the subject or the button to open the ticket. What it needs is at the top of the ticket, in Now.

When nothing waits, you see All clear instead: "Nothing waits for you. New replies show up here as soon as the agent finishes."

The agent is working on#

Below, a quieter table lists the tickets the agent is working on now, with how many. It shows only when there are some.

A log-watcher ticket held back by the daily limit also shows as Waiting to start until someone starts it. See Held back log-watcher tickets.

Finish setting up#

Owners and admins see an amber Finish setting up card at the top until the platform has what the agent needs: an AI key, and something to look at. It says how many of the needed steps are done, for example "1 of 2 done".

A green tick means done. A dashed circle means the step is optional. Click a step to go to it, or click Step by step for the Get started guide. The card goes away once the needed steps are done. Not now hides it on this browser. See First-time setup.

The number on the Queue tab#

The Queue tab shows a small amber number: how many replies wait for approval on the platform you're looking at. It updates about once a minute. It doesn't count tickets that need a person or failed.

The Overview#

The Overview shows all your organisation's platforms at once, with one panel per platform. To open it, click the logo at the top left. You can also pick Overview in the organisation menu (your organisation's name, at the top), or All platforms in the platform menu.

Each panel shows:

• The platform's letter mark and name. Click the name to open that platform's Queue.
• Three numbers: Replies to approve (in amber), Being investigated, and Failed (in red).
• Up to five of the newest replies waiting, with when they arrived. Click one to open it straight away.
• All clear when nothing waits and nothing failed.
• Open queue at the bottom.

Owners and admins also see whether each platform is set up: a green Ready or an amber Needs setup. A platform that needs setup has a Finish setting up button next to Open queue. It opens that platform's Get started guide.

The Overview refreshes by itself every 30 seconds.

Getting notified#

You don't have to watch the Queue. Cerberius Agents can post a short message to a Telegram chat or Slack channel when work is waiting.

Messages show only the platform's name, the ticket's subject and who sent it, with a link to open it. They never include the agent's findings, code or logs.

To set it up:

1. Add your Telegram chats or Slack channels once for the organisation, under Organisation › Notifications. See Notification channels.
2. On each platform, choose which channels hear about what, under Settings › Notifications. See Platform notifications.

Who can do what#

See Members and roles.