Day to day
The queue, reviewing and approving replies, talking to the agent, fixes, changes, closing tickets, metrics, articles and Development.
Every day
- The QueueWhat waits for you in the Queue, what the Overview shows, the number on the Queue tab, and how you hear about new work.
- Reviewing a replyRead what the agent found, then send, edit or skip its reply, write your own, and what the requester gets afterwards.
- Talking to the agentRedirect the agent instead of approving: answer its questions, correct it, or point it somewhere else to look.
- Closing ticketsClose a ticket with or without a closing message, what the agent's close suggestions mean, and when tickets open again.
Fixes and changes
- Approving a fixWhen the agent proposes a code fix, approve it to get a pull request, then merge it with one button when your team is happy.
- Approving a changeWhen the agent proposes changing a database or your cluster, see exactly what would run, then approve or skip it. It's one of the fix options.
- Development (beta)Ask the agent to change your product, talk it through, then have it open a pull request, merge it and tell you when it's live.