Platform notifications
Choose which Telegram chats and Slack channels hear about this platform, and about what.
Notifications tell your team when something on this platform needs them. You choose, per platform, which of your organisation's chats and channels hear about what.
The label at the top of the page says how many channels hear about this platform, or None.
Before you start: a channel#
Telegram chats and Slack channels are added once for the whole organisation, under Organisation › Notifications. If there are none yet, this page says No channels yet with an Add a channel button. See Notification channels. Once there are channels, Add or test channels at the top of the page takes you there.
Choose what each channel hears#
Every channel of your organisation has its own row, with five switches, one per event.
- 1
Go to Settings › Notifications.
- 2
Find the channel's row. Its name is on the left, with Telegram chat or Slack channel under it.
- 3
Switch on what it should hear about from this platform.
- 4
Click Save at the bottom.
| Switch | Sent when |
|---|---|
| Reply ready | A reply or analysis is waiting for approval. This includes a reply after a fix was opened, and a suggestion to close a ticket. |
| Change to approve | The agent asks to change a database or your cluster. |
| Investigation failed | The agent or the content writer could not finish. |
| Article ideas | The content writer has new topics to choose from. |
| Article ready | An article is written and waits for approval. |
Under each channel's name, a label shows how many of the five it hears, for example 2 of 5. A channel with everything off shows Hears nothing, and gets nothing from this platform.
What a message looks like#
Messages show only the ticket's subject and who sent it (or an article's title), with a link to open it in Cerberius Agents. They never contain the agent's findings or the reply, so nothing sensitive lands in your chat. Investigation failed messages link to the ticket and leave out the requester.
One channel, several platforms
A channel can hear from several platforms. Switch it on, on each platform's Settings › Notifications page. To test a channel, click Add or test channels, or go to Organisation › Notifications.
Owners and admins can change these settings. Others can see them.