Getting help

Look here first#

• Ask the help chat. Inside the app, the chat button at the bottom right answers from this help centre. It can see who you are, your role and what's set up on the platform on screen, such as which repositories and connections it has. It never sees your keys or your tickets' contents.
• Search this help centre. Most questions about setup and daily work are answered here.
• Check Common problems. It lists the messages you're most likely to see, with what to do.
• Open the ticket. If an investigation failed, Now at the top says why in plain words, and What happened shows everything the agent did.
• Ask your owner or admin. Many fixes are settings only they can change. Your role is shown in the menu under your initials, top right.

Contact the Cerberius team#

If you're still stuck, use the Contact page and choose the topic Support. For sales questions, such as early access or adding another organisation, email [email protected]. You can also start from Support.

To help us sort it out quickly, include:

• your organisation and platform name;
• what you were doing, and what you expected to happen;
• the exact message you saw, or a screenshot;
• for a failed investigation, a link to the ticket and the text under Technical details in its Now box.

Things only we can change#

Some things are set by the Cerberius team, not in your organisation. Contact us if you want to:

• make code, database or cluster changes available to your organisation (under Settings › Approved changes they say Not available to this platform yet until we do);
• set up a new organisation.