Limits
How much money and time the agent may spend on this platform, so nothing runs away.
In the appPlatformSettingsLimits
Limits protect you from a run that costs too much or goes on too long. They apply to this platform only. Change a number, then click Save at the bottom of the page.
The Settings page shows the two main limits on the Limits line, for example $2 a ticket · 15 min a run.
| Section | Field | What it does | Allowed | Default |
|---|---|---|---|---|
| Cost | Most per ticket (USD) | The most all the agent's work on one ticket may cost together, across every investigation, revision, fix and conversation on it. | 0.1 to 50 | 2 |
| Time | Most minutes per run | How long one investigation (or revision, or fix) may take before it is stopped. | 1 to 60 | 15 |
| Time | Most steps per run | How many steps the agent may take in one run. Each file read, search, log query or database query is a step. | 5 to 300 | 60 |
| At the same time | Tickets at once | How many runs on this platform may work at once. Others wait their turn, oldest first. One ticket never has two runs at once. | 1 to 20 | 3 |
When a ticket reaches its cost limit#
The agent stops and says so in the ticket's conversation, with how much it has used. You can then:
- press Remove the limit for this ticket on the ticket to carry on with the same work. It lasts until the ticket is closed; or
- raise Most per ticket here, save, and investigate again.
When a run takes too long or uses too many steps#
The ticket shows the run as failed, with the reason. Click Investigate again on the ticket; that often works. If it keeps happening, raise the minutes or steps here. See Common problems.